Preamble

 

1. These General Purchase Terms and Conditions, hereinafter referred to as [CONDITIONS], are agreed between SH Melo, Lda , headquartered at Rua de Aveiro, 189, 4900- 495 Viana do Castelo, Portugal NIPC PT 510000142, with the registration number nº PT 510000142 registered at Conservatoria de Registo Comercial Viana do Castelo, Portugal, with the share capital of 5000€ , and the people who, using the SH Melo, Lda, website copicor.com, wish to make purchases at the online store, henceforth called [SITE].
2. These conditions apply exclusively to persons who are not traders, hereinafter referred to by [USER], being understood as such any person who acts for purposes that do not belong to the scope of their professional, commercial, industrial or artisanal activity.
3. The USER must carefully read the general purchase terms and conditions, expressly tied to them, when clicking on the button “I accept the general purchase terms and conditions”, therefore, if the USER does not agree, the USER should not place the order or purchase.
4. The present general conditions will not apply if it turns out that the USER is not a consumer, as defined in paragraph c) of article 3 of Decree-Law 24/2014, of 14 February.
5. SH Melo, Lda reserves the right to, without prior notice, add, modify or alter these general online purchase conditions, change the sales price, or modify or replace the available products, considering that the USER when placing a new order or purchase accepts and is expressly tied to the new general purchase terms and conditions and sales

 

1. DEFINITIONS

• SELLER, hereinafter referred to as [SELLER], is a legal person or sole trader who has products for sale on the
• USER is a person who acts for purposes that do not fall within the scope of his commercial, industrial, craft or professional activity and who uses the SITE to place orders for products or purchase
• PRODUCT OR ORDER: item on the SITE for online purchase.
• SPECIFIC PRODUCT: article produced or marketed in a personalized way
• ORDERING PRODUCT: product ordered by a user that is not available in stock;

 

PRODUCTS AND PRICES

2. THE COMPANY offers, through the SITE, a wide range of products for
3. The offer for each product is limited to the existing
4. All prices include VAT at the legal rate in force in mainland
5. Prices are always in
6. The images shown may not correspond exactly to the product shown. For technical reasons, the colors may also differ slightly from the actual colors.
7. In very specific cases, the descriptions may have errors and, therefore, the description of the manufacturer should also be
8. Products for order, hereinafter referred to as [ORDER], take an average of up to two weeks in the event we are out of stock until they are available, or if they are specific products, they may take longer.
9. Technical specifications, design or colors of the product are subject to change without
10. The SITE is updated with the utmost attention, however, it may happen that the information on the price may contain an error, so SH Melo, Lda does not commit itself to the offer, reserving the right to cancel the order in the event of such error
11. SH Melo, Lda declines any responsibility for any other errors that occur on the SITE, or if the SITE is inaccessible.
12. The weight of each of the products indicated on the SITE does not correspond to their exact weight, but rather to an approximate weight, due to the weight of the packaging materials used in

 

PRODUCT ORDER

13. Orders on the SITE can be placed 24 hours a day, 7 days a week, except in cases of force
14. While browsing the SITE, you can add to the shopping cart by clicking on the “buy” / “add”
15. When you have finished selecting the products, you can select the option, at the top of the SITE, “x products” / “Cart”, to make and complete the
16. We deliver to mainland Portugal
17. Orders will only be accepted with the delivering address in mainland
18. After filling out your personal data, you also need to confirm your intention to place the
19. After confirmation, the ORDER will be processed and cannot be canceled, except for the right of withdrawal under the terms of points 30 to
20. Your ORDER will not be accepted and the contract is not concluded until you receive, by email, confirmation of acceptance of the order and make the payment for
21. Payment must be made at the time of ORDER
22. Accepted payment methods are: PayPal, ATM reference, MB Way ;

PACKAGE DELIVERY

 

23. ORDER will be delivered by courier (ctt, freight forwarder, ems or other service).
24. The shipping period can be up to 72 hours on business days, starting from the date of receipt and confirmation of the ORDER payment by our company, unless the product is out of stock, in which an alternative shipping period will be proposed, with exception of personalized products, which may take
25. If no one is found at the indicated address, the ORDER will stay at the ctt store or at the shipment company facilities of your residential area, for 3 working days. After this deadline, the articles will return to SH Melo, Lda, and later the customer will be contacted and a new delivery will be scheduled, which will be paid for by the customer.

 

WARRANTY

26. Items purchased on the SITE have a warranty of two years, unless expressly stated
27. To benefit from the warranty, the USER must keep the invoice as proof of
28. THE COMPANY is only a reseller. All products sold by COMPANY are not manufactured by The product warranty is given by the respective manufacturer under the terms of the law and the manufacturer is obliged to give a warranty up to a maximum of 2 years from the date of purchase.
29. If you have difficulties in installing / using any product, start by making sure that you are following all the instructions contained in the manufacturer’s instruction manuals. If the problem persists, contact the manufacturer or our company directly.

• We do our best to have your product replaced as quickly as possible, but is not only up to All products that arrive at our facilities are tested and shipped within 48 hours. Thereafter it becomes the responsibility of manufacturers and suppliers.
• In the case of discontinued products, the exchange may be made for an equivalent or superior product currently on the market, but this exchange is the responsibility of the supplier or manufacturer, if it is not possible, the value may be

 

Contract termination and returns

30. The USER has the right to cancel the purchase if he does not receive his product within a maximum period of 30 days and the shipping cost is the customer’s
31. The USER may freely terminate the contract carried out on the SITE, under the terms of article 10 of Decree-Law no. 24/2014 of February 14, being the USER responsible for the costs of return and shipping. To this end, the User must return his order within a maximum period of 14 days from the date of receipt, to the address Rua de Aveiro, 189, 4900-495 Viana do Castelo,Portugal exercising this right by sending a registered post with acknowledgment of receipt.
32. In case of contractual termination, the customer has a maximum period of 30 days, counting from the date the customer received the order, to return to the company to the address stated in the previous and above requirement, the product (s) ) purchased (s) with all its accessories and the respective packaging (s), in excellent condition, without scratches or marks of use and the instructions manuals, together with the copy of the sales invoice and the document proving the receipt of the order and as explained:
33. a) – Remaining products with no sign of misuse. Return of the complete product, with all its components and accessories, instruction manual and original packaging in perfect condition;

The consumer loses the right of free withdrawal if the previous conditions are not confirmed.

• However, there are some cases that are beyond our reach and, for that reason, they are not covered by this warranty. Please note that we cannot be held responsible for:

1. Spelling, punctuation or grammar mistakes made by the client;
2. Poor quality or low resolution of uploaded images;
3. Design mistakes made by the customer during the product creation process;
4. Incorrect choice of options, such as: finish, quantity or type of product;

• Defects in products discovered after they have been delivered to the customer;

1. Incorrect address by the

• We recommend that you carry out a thorough review of your drawings and that you correct them as possible before placing your

The consumer loses the right of free withdrawal if the above conditions are confirmed.

33. After receiving the returned order and all the documents referred to in the previous point, the company will reimburse, preferably by the same payment method if possible, within a

maximum period of 14 days, the amounts paid by the customer, without any expenses for this, except return or shipping costs.

 

34. Consumer disputes

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, the SH Melo, Lda,provides all the information so that the costumer can exercise its right of complaint with an official entity, third party impartial to the process. So, if you were unsatisfied with the purchase of a product or service purchase from our website, or with the solution we presented to resolve a situation, you can access this official website https://ec.europa.eu/consumers/odr and expose your dispute.

35. All electronic messages sent during the access to the online store, including e-mails and messages via an internet browser, will be considered, for the purposes of the applicable law, as contractual declarations.
36. Alternative dispute resolution is the possibility that all consumers have at their disposal to resort to official entities that help them in the resolution, or guidance of any conflict, before opening litigious processes in the courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between you and the company, who is the target of your complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes.

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial process.

 

37. Suggestions for alternative dispute resolution entities:

Cniacc – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

https://www.cniacc.pt/pt/

Centro de Arbitragem de Conflitos de Consumo de Lisboa

http://www.centroarbitragemlisboa.pt/

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

http://www.triave.pt/

Ciab – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)

http://www.ciab.pt/pt/

Cicap – Tribunal Arbitral de Consumo

https://www.cicap.pt/

 

Final dispositions

38. All electronic messages sent during access to the online store, including e-mails and messages through an internet browser, will be considered, for the purposes of the applicable law, as contractual
39. THE SH Melo, Lda, may send the customer information about new products, promotions or other information of interest to the customers of the online store, if the customer has signed up for the
40. For any comments, or questions, please contact our customer support line at +351 258828173 or email copicor@copicor.com.