We have three payment methods: Paypal Paypal is one of the most common payment methods to buy online used all over the world. It can be used as a platform both if you are registered with a Paypal account or as a simple payment platform by entering your card details. MBWay It is the ATM solution that allows you to shop online, being the most recent payment method, through a mobile phone contact. ATM reference Multibanco references are considered a safe and reliable payment method. Through this method, paid orders are automatically processed and payment confirmation is promptly sent to commercial entities.
As these are customized products, the delivery time is calculated as follows: production time + transport time to the country of shipment. • The production period will be, esteemed, up to 72 hours on working days, from the date of receipt and confirmation of payment by our company, except for a stock break, in which an alternative delivery period will be proposed, with the exception of personalized products, which may take longer to customize. • Shipping time varies between 2 to 4 business days. Delivery times may change at certain times of the year (Black Friday, Christmas, Mother's/Father's Day, etc.) due to the workload of transport agencies, as well as force majeure.
There are occasions when the same person places several orders in a short period of time with shipments to the same destination and contacts us to request that we combine the products in a single order and thus only pay the shipping costs once. It would be very gratifying for us to offer this option but unfortunately it is not possible due to logistical complications and the difficulty of automating this procedure.
After making the payment, it will not be possible to cancel the order, as it enters the production queue.
If you have doubts about whether the photo size is big enough for the product, just start customizing the product and add that image or photo to your design. The larger the size of the image, the higher the quality you will get, since the image is large and has good quality, and if it has low quality, a lower resolution will be used, which will be enough for the product to look pixelated. The maximum size of images accepted is 25MB. All the information mentioned above refers exclusively to that related to the size of the image with regard to the size of the print, we understand that in addition to this factor, so that you can see the product well, other factors are important that cannot be controlled from the editor, for example blurred or dark images.
We will be at your disposal for any clarification. You can send an email via customer support and we will respond within a maximum period of 2 working days or send an email to copicor@copicor.com.
When validating on computer monitors or other types of screens, such as mobile phones and printers in particular, the colors undergo changes, depending on the calibrations inserted in the utensils, so the colors we see in them may not be the real ones. Although on some occasions, images with more particular characteristics or less common profiles, may imply less chromatic fidelity.
As soon as your order is shipped, you will receive an email confirming the shipment of the same, with the respective code, in order to follow the track through the carrier's page.
We will do our best to carry out these modifications, but we do not guarantee that we will be able to carry them out if your product has already been manufactured. You can email copicor@copicor.com with your changes and we will respond as soon as possible.
It is possible to change the shipping address if the order has not been packed and shipped. To request a change of address, contact us at copicor@copicor.com
It is only possible to modify a product if it has not yet been manufactured, and for a variant of the same product, for example, if you buy a mug with a white interior and want to change it to another interior color, or if you buy a t-shirt, and want to change the fabric color. The new product or model must be the same price as the original or lower. If you meet these conditions and want to request a change, contact us at copicor@copicor.com
Here are the most common problems with stamps that have an easy solution. My stamp stains everything Press with light but sufficient pressure; if you press too hard, the ink may come out of the mold. My stamp doesn't mark well Sometimes you may receive your stamp before the ink has finished reaching the base. Leave the mold covered and in its normal position for 24 hours. After this time, you will see that it will work correctly. My stamp doesn't mark anything With frequent use of the stamp, the ink may run out. We advise you to purchase a bottle of ink, with the same color as your stamp, and place 10 to 15 drops in each internal hole that exists inside, removing the upper part of the stamp. Wait about 12 hours with the stamp closed, in an upright position, and confirm if it has improved. If you see that the changes are not enough, repeat the process.
We make every effort to make you feel satisfied with your orders and ensure that they arrive in perfect condition at their destination. If this does not happen, it is important that you communicate with us within a maximum period of 30 days, as we will still keep the recent information of your order, taking into account that after this period, we will destroy the images of the orders due to our policy of protection of data and images. Procedure You must send an email to copicor@copicor.com explaining what happened and attach one or more photos of the problem or defect of the product that has an incidence. In the event of incomplete orders, defective or damaged orders, it will be necessary to take a photograph of the packaging as well. In the event that we cannot see the problem clearly, we will ask you to take a new photo and in other cases, we will collect the order in order to assess the incident directly. Once we have received your order, and carried out the respective checks, we will urgently re-send the order correctly.
We do everything possible to ensure that there is no change in measurements, but the sizes shown can be changed without prior notice due to the fabrication of the material, so it cannot be claimed. If you need to know exact measurements, contact us at copicor@copicor.com